PRIVACY POLICY
Last Updated: [November 15, 2026]
FlatAdda.in ("we," "us," "our," or "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your information when you access or use our website, mobile application, and related services (collectively, the "Platform").
This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").
By using the Platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Platform.
• Full name
• Phone number
• Email address
• Profile photograph
• Gender
• Date of birth/age
• User ID
• Password (hashed and encrypted)
• Login credentials
• Account preferences
• Subscription plan details
• Property photographs and videos
• Property address, locality, city, state
• Property details (BHK, area, furnishing, amenities)
• Expected price, rent, deposit
• RERA registration number
• KYC documents (if submitted)
• Phone number (for verification)
• Email address
• Address
• Payment transaction details and Subscription details processed securely through Google Play Billing (for Android application users) and Razorpay (for Web and iOS users).
• Billing address (if applicable)
• We do not directly collect or store your credit/debit card numbers.
• All financial transactions are processed securely through regulated, PCI-DSS compliant third-party payment gateways (Razorpay for Web/iOS and Google Play Billing for Android). FlatAdda only receives, processes, and stores the transaction ID, payment status, and subscription tier. We do not collect, process, or store your banking credentials, UPI PINs, or credit/debit card details on our servers
• Device type (mobile, tablet, desktop)
• Operating system (Android, iOS, Windows)
• Device ID
• IP address
• Browser type and version
• Screen resolution
• Pages visited
• Listings viewed
• Search queries
• Click patterns
• Time spent on pages
• Features used
• Date and time of access
• URLs visited
• Referring/exit pages
• Error logs
• You explicitly enable location services; and
• You use the "Detect My Location" feature We never access your location without your explicit consent.
1.4 Chat and Communication Data (a) Chat messages exchanged with other Users (b) Communication with our support team (c) Email correspondence (d) SMS verification records (e) When you utilize the in-app 'Report' feature against another user, the relevant chat transcripts, property listings, and user IDs are securely forwarded to our administrative team for review and moderation
1.5 Cookies and Similar Technologies We use cookies, web beacons, and similar tracking technologies to: (a) Remember your login session; (b) Remember your city preferences; (c) Analyze Platform usage; (d) Show relevant advertisements; (e) Improve user experience; (f) Track affiliate referrals.
Types of cookies we use
• Essential Cookies: Required for Platform functionality
• Preference Cookies: Remember your settings
• Analytics Cookies: Track usage patterns
• Advertising Cookies: Show relevant ads You can manage cookie preferences through your browser settings.
2.1 Service Provision
• Create and manage your account
• Process property listings
• Display properties to relevant users
• Facilitate chat between buyers and sellers
• Send OTP for verification
• Provide customer support
• Provide free services and process subscription fees.
2.2 Verification
• Phone number verification via OTP
• Email verification
• KYC verification (if applicable)
• RERA registration verification
2.3 Communication
• Send property alerts
• Send subscription updates
• Send promotional messages (with consent)
• Respond to support queries
• Notify about listing status changes
2.4 Safety and Security
• Detect and prevent fraud
• Identify fake listings
• Prevent spam and abuse
• Protect against unauthorized access
• Report illegal activities to authorities
• Facilitate content moderation by requiring administrative approval for all property listings before they are published.
• Provide in-app mechanisms for users to report objectionable content or inappropriate behavior.
• Allow users to block other users from communicating with them.
• In-app reports regarding abusive behavior or fraudulent listings will be acknowledged within 24 hours and reviewed or resolved within 15 days, in alignment with our Grievance Redressal mechanism.
2.5 Personalization
• Show properties relevant to your city
• Remember your search preferences
• Suggest similar properties
• Show relevant advertisements
2.6 Legal Compliance
• Comply with applicable laws
• Respond to legal notices
• Cooperate with law enforcement
• Maintain records as required by law
3.1 Consent: Your explicit consent for specific purposes
3.2 Contract: Processing necessary to perform our contract with you
3.3 Legal Obligation: Processing necessary to comply with law
• 3.4 Legitimate Interests: Processing necessary for our legitimate business interests, provided such interests do not override your rights
4. SHARING AND DISCLOSURE OF INFORMATION 4.1 Public Information Information you post in your Listing (property details, photographs, your name, contact information if you choose to share) is visible to other Users of the Platform.
• Cloud hosting providers
• SMS gateway providers
• Email service providers
• Payment gateway providers (including Google Play Billing and Razorpay).
• Analytics service providers
• Customer support software providers
• Law enforcement agencies
• Government authorities
• Courts of law
• Regulatory bodies When required by law, court order, or government regulation.
4.4 Business Transfers If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.5 With Your Consent We may share information with third parties when you explicitly consent.
• Sell your personal information to third parties
• Share your financial information with advertisers
• Share your chat messages with third parties (except law enforcement)
5. USER-GENERATED CONTENT AND PUBLIC DISPLAY
5.1 Property listings posted by you are visible to: All Users of the Platform, Visitors to the website (public listings), Search engines (indexed content)
5.2 Photographs and videos in your Listing may be publicly accessible.
5.3 Your name and profile information may be displayed with your Listings.
5.4 If you choose to share your phone number on a Listing, it becomes publicly visible.
5.5 We are not responsible for how other Users use your publicly shared information.
5.6: Compliance with IT Rules 2021: Users are strictly prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, storing, or sharing any information (including in property listings and user-to-user chats) that is defamatory, obscene, pornographic, pedophilic, invasive of another's privacy, misleading, or violates any law in force. We reserve the right to remove such content and terminate accounts without notice.
6.1 Account Information: Retained for as long as your account is active or until you request deletion.
6.2 Property Listings: Retained until you delete the listing, the listing expires, or your account is terminated. Even after deletion, basic listing data may be retained for legal and audit purposes for up to 5 years.
6.3 Chat Messages: Retained on our servers for up to 1 year for safety and dispute resolution. After that, they may be archived or deleted.
6.4 OTP Records: Retained for up to 6 months for security and verification.
6.5 Legal Consent Records: Retained permanently for legal compliance (proof of consent under DPDP Act).
6.6 Financial Transactions: Retained for 7 years as required by Indian tax laws.
6.7 Server Logs: Retained for up to 180 days.
6.8 Blocking accounts: Data of Blocked/Reported Accounts: If an account is suspended or terminated due to a violation of our policies or user reports, the associated data (including chat logs and listing details) will be retained for a minimum of 180 days as mandated by the Information Technology Rules, 2021, for law enforcement or investigative purposes.
7.1 Right to Access: You can request access to the personal information we hold about you.
7.2 Right to Correction: You can request correction of inaccurate or incomplete information.
7.3 Right to Erasure: You can request deletion of your personal information, subject to legal retention requirements.
7.4 Right to Withdraw Consent: You can withdraw your consent for processing at any time. This may affect your ability to use certain features.
7.5 Right to Grievance Redressal: You can raise complaints with our Grievance Officer.
• Email: support@flatadda.in
• Grievance Officer: grievance@flatadda.in
8.1 Technical Security: SSL/TLS encryption for data transmission, Hashed passwords, Encrypted sensitive data, Firewalls, Regular security audits.
8.2 Organizational Security: Access controls, Employee confidentiality agreements, Security awareness training, Incident response procedures.
8.3 Despite our efforts, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
9. CHILDREN'S PRIVACY
9.1 The Platform is not intended for use by individuals under 18 years of age.
9.2 We do not knowingly collect personal information from children.
9.3 If we become aware that we have collected information from a minor, we will delete it immediately.
(a) Strictly Necessary Cookies: Essential for Platform operation, Cannot be disabled, Example: Login session cookies
(b) Preference Cookies: Remember your city selection, Remember search preferences, Remember language settings
(c) Analytics Cookies: Track page visits, Analyze user behavior, Measure Platform performance, Example: Google Analytics
(d) Advertising Cookies: Track ad clicks, Measure ad effectiveness, Show relevant ads, Example: Google AdSense
10.2 Third-Party Cookies: Google Analytics: Analytics, Google AdSense: Advertising, Firebase Analytics: Mobile app analytics
10.3 You can manage cookies through: Browser settings, Device settings, Cookie consent banner
11.1 We may send you: OTP for phone verification, Property alerts (with consent), Subscription notifications, Transaction alerts, Security alerts
11.2 You can opt out of promotional messages by: Updating notification preferences in app settings, Contacting support
11.3 Transactional messages (OTP, security alerts) cannot be opted out of.
12.1 We may send: Account verification emails, Password reset emails, Property alerts, Newsletter (with consent)
12.2 You can unsubscribe from marketing emails at any time.
13.1 Users may share property listings on social media platforms.
13.2 When you share content, it may be subject to the privacy policies of those platforms.
13.3 We are not responsible for the privacy practices of social media platforms.
14. THIRD-PARTY ADVERTISERS
14.1 We may display advertisements from: Google AdSense, Affiliate partners, Sponsored listings
14.2 Advertisers may use cookies to show relevant ads.
14.3 We do not share your personal information with advertisers without consent.
15.1 Your information is stored on servers located in India (Google Cloud - Mumbai Region).
15.2 We do not transfer your data outside India except where required for service provision.
16. BREACH NOTIFICATION In case of a data breach, we will: Notify affected Users promptly, Inform the relevant authority as required by law, Take immediate remedial measures
17.1 We may update this Privacy Policy at any time.
17.2 We will notify Users of material changes through: Platform notification, Email, Updated "Last Updated" date
17.3 Continued use after changes constitutes acceptance.
• Name: [Sandeep]
• Email: grievance@flatadda.in
• The Grievance Officer will acknowledge complaints within 24 hours and resolve within 15 days.
• Email: support@flatadda.in
• Address: [Brahma Apartment, Dwarka, New Delhi]
20.1 We maintain records of your consent to this Privacy Policy and Terms & Conditions.
20.2 Records include: Date and time of consent, IP address, Version of document consented to, Purpose of consent (login, ad posting, etc.)
20.3 These records are maintained for legal compliance and may be produced before authorities if required.
• The Information Technology Act, 2000
• The DPDP Act, 2023
• The Information Technology (Reasonable Security Practices) Rules, 2011
• The Information Technology (Intermediary Guidelines) Rules, 2021
Last updated: 6 November 2026